Small businesses must understand how their customers come to hear about the business, what motivates them to buy, and what makes them come back. In this presentation, we will discuss the concept of customer journey mapping and explain how small businesses can use this tool to grow their businesses and thrive in our modern economy.
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As an advocate for business growth and building business relationships, Solutions Networking has been a member since 2002 and Ambassador for the St. Charles Area Chamber of Commerce. The chamber is committed to providing opportunities for business members to interact with other business owners, non- profit organizations, community and government. I feel very fortunate to be a part of the Leads Group, WBC Committee, Learning and Development Committee and other committees over the last 21 years. Cultivating relationships with fellow chamber members new and existing is the cornerstone to our success.